At Theo Pixels, we strive to ensure you are satisfied with every purchase. If you receive a damaged, defective, or incorrect item, we’re here to help.
1. Return Eligibility
You may request a return or replacement within 48 hours of receiving your order if:
The item is damaged upon arrival
You received the wrong product
The item is defective or non-functional
2. Conditions for Return
To be eligible for a return:
The item must be unused and in the same condition that you received it
It must be returned in the original packaging
You must provide proof of purchase and clear images of the issue
3. Return Process
To initiate a return, please:
Contact us at [email protected] within 48 hours of delivery
Include your order details, issue description, and supporting photos
Wait for return approval before sending back the product
We will respond with further instructions within 1–2 business days.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued in cash at the time of product pickup or replacement delivery.
Note: Refunds are only applicable in cases where a replacement is not possible.
5. Exchanges
If you request a replacement for a defective or incorrect item, we will arrange for a free exchange once your return is verified.
6. Non-Returnable Items
We do not accept returns for:
Products damaged due to misuse or mishandling
Items reported after 48 hours of delivery
7. Contact Us
If you have any questions about our return and refund policy, please reach out to:
Email: [email protected]