At Theo Pixels, we are committed to delivering your photography equipment quickly, safely, and efficiently. Please read our shipping policy carefully to understand our practices and timelines.
1. Delivery Locations
At this time, we do not offer international shipping.
2. Processing Time
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or holidays will be processed on the next working day.
3. Delivery Time
Once processed, orders are typically delivered within 3–7 business days depending on your location.
Delivery times may vary due to weather conditions, courier delays, or other unforeseen events.
4. Shipping Charges
Standard shipping is free on all orders, unless stated otherwise during checkout.
In rare cases, remote areas may incur an additional delivery fee, which will be communicated prior to shipping.
5. Cash on Delivery (COD)
We offer Cash on Delivery only as our payment method.
Please ensure someone is available at the delivery address to receive the package and make the payment.
6. Order Tracking
Once your order is shipped, you will receive a confirmation message or email with delivery details.
For tracking assistance, please contact our support team.
7. Delivery Issues
If your order has not arrived within the expected timeframe, please contact us at [email protected] with your order ID. We will assist you in locating the shipment.
8. Incorrect Address
Please ensure your shipping address is complete and accurate. Theo Pixels is not responsible for delays or lost packages due to incorrect or incomplete addresses.
9. Contact Us
For any shipping-related questions or assistance, reach out to us at:
Email: [email protected]